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F.A.Q.

How It’s Made

Sometimes! 🙂  Everything made here is in pursuit of something we use in ritual, whether for cooking or eating or celebrating. While our cups and mugs and plates are formulated specifically for use,  we know that in many cases our more delicate and one of a kind items will be treated more like art than functional ware. In some cases we expect that, and so we might use a wider glaze palette that isn’t food safe, because we love a particular color and texture.  We always clearly spell that out for you when you’re viewing our work.  

Category: How its Made

We work almost exclusively with high fire stoneware, close to porcelain, but with a little more body to help keep things sturdy. These items are fired multiple times to a final temperature of over 2200F.  Items are either glazed or left as a raw clay finish. 

Category: How its Made

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Using the Products

Ceramics, by nature, is surprisingly sturdy. After all, its been in a box of fire as hot as 2300 degrees.  But as with any ceramics you have at home, they do sometimes chip. CERemony mugs and cups are specifically made to have a very sharp lip. Customers like how it gives a very good mouthfeel as you drink. But it also means a sharp edge that can chip. 

On plates and flat surfaces, your cutlery can leave marks. Don’t worry, your cutlery, unless its diamond tipped, can’t hurt the glaze, which is essentially glass. But it can leave a residue that looks like scratches, just like with any tableware. if this happens, you can use Barkeepers Friend to remove those marks. 

But please DON’T remove those marks or chips! Part of our very purposeful belief is that the items we interact with should look loved. We’re in a social experiment with these pieces! 

Category: How to Use it

Our products are best not used in the microwave. 

Category: How to Use it

For tableware like cups and plates, you can use your dishwasher or hand wash them as you would any other dish. 
For display items with spiky or delicate parts, a carefully used swiffer or a canister of compressed air will work well. 

Category: How to Use it

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Shipping

(insert color coded map of the US with complicated table of days). 

Look, we really want to get you things ASAP. We pack things up routinely, but its likely to take a few days to get it out. If we notice you chose next day or 2 day air, we’ll immediately get it into a box and have it out by the next day, or will let you know that we can’t and offer options. We’re paying attention, is the point. 

Category: Shipping

We ship all our products via UPS. We tried to find the carrier with the best balance of options and prices. And most importantly, it was the easiest to set up on our website. 

You can’t imagine how hard each product is to make by hand, and how desperately we want it to get to you in perfect shape. To reduce waste, we happily absorb all the extra packing materials from our neighborhood. When you get a package, you might find its in a not new box, we hope you will not be offended by our desire to recycle. and hope you’ll reuse our packaging, too.

When we cannot confidently pack our one of a kind items, we hop in the car and head to the UPS store and ask them to wrap it up for us, and then they do so in 407 protective layers of love. 

Category: Shipping

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Returns

First, so many apologies! You can’t imagine how much work goes into every single piece we make by hand, and we work very hard to ensure it ends up in your hands in one piece. We want it to get there undamaged more than you do!  But if the worst happens, don’t worry. We’ll work to fix the problem. Just email us at amanda@ceremonyclay.com with some pictures of the damage and you’ll hear back from us ASAP. If the item can be replaced quickly, we’ll do so. if its a time intensive one of a kind piece, we’ll work with you to make things right. 

We accept nothing less than adolatry for what you’ve purchased. If you feel anything less, we will happily take it back. However, unless the item arrived damaged, you’ll be responsible for returning the item to CERemony.  Pack it up in the same packaging it arrived in, or bring it to your local shipper to pack up.  Once the item arrives back unharmed, we will issue a full refund of the purchase price, minus any shipping charges.

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Whew! That was a lot of good information, but now lets get back to looking at pretty things